Orders and Shipping

All orders are received by 1:00 p.m. Eastern will be shipped the next business day from Wisconsin. Expedited shipping and shipping outside the contiguous U.S. are available at an additional charge.

When ordering Safe Sitter® products for your classes, be sure to allow enough time for your own organization to process the purchase order, if using one.

Safe Sitter® Providers should order products at least two weeks prior to classes.

Billing
All orders must be paid for at the time materials are ordered. Orders will not ship out without payment, with the exception of orders from government agencies and health systems with an approved purchase order (PO must be attached to order form). As a nonprofit organization, we rely on immediate payment in order to maintain inventory levels necessary to fulfill our providers’ orders. If you need an estimate in order to prepare payment or complete a check request, please email orders@safesitter.org.

Returns
We make every effort to ship all orders exactly as you requested; however, mistakes do happen. Please check your order when it arrives to be sure that all items are in good condition and you have received everything you ordered.  We will replace damaged or missing items if notified within 30 days.

Return requests must be made in writing within 30 days of receipt of your order and are subject to a 10% restocking fee. Shipping charges are nonrefundable.